V-Points
| Types of V-Points | Definition | How to Earn | Usage Period |
| 1. Registration Bonus | Points available to new registered users. | New users can register and receive 30 V-Points. | Points are valid from the date they are earned until December 31 of the following year. |
| 2. Shopping Points | Points obtained after successfully confirming receipt on VIVAIA. | You must be logged into your account to earn points (guest purchases do not count). Points are credited after successfully receiving physical products purchased via any payment method. To confirm receipt, go to your personal center - shipped, and click 'Confirm Delivery'. The order will be automatically confirmed once logistics show 'Delivered'. | Valid from the payment date until December 31 of the following year. |
| 3. V-Point Milestones | Accumulated points for milestone rewards include only points earned from shopping and registration. Points from manual compensation are not included. | For V-PLUS members, get 30 bonus points after reaching 200 points, 100 bonus points after reaching 500 points, and 350 bonus points after reaching 1,000 points. For non-members, get 15 bonus points after reaching 200 points, 80 bonus points after reaching 500 points, and 200 bonus points after reaching 1,000 points. | Points are valid from the date they are earned until December 31 of the following year. |
| 4. Other Activity Points | Points earned from activities organized by VIVAIA official. | The specific distribution time and method will be clearly stated in the event details. | The specific usage period will be clearly stated in the event details. |
Definition
Points available to new registered users.
How to Earn
New users can register and receive 30 V-Points.
Usage Period
Points are valid from the date they are earned until December 31 of the following year.
Definition
Points obtained after successfully confirming receipt on VIVAIA.
How to Earn
You must be logged into your account to earn points (guest purchases do not count). Points are credited after successfully receiving physical products purchased via any payment method. To confirm receipt, go to your personal center - shipped, and click 'Confirm Delivery'. The order will be automatically confirmed once logistics show 'Delivered'.
Usage Period
Valid from the payment date until December 31 of the following year.
Definition
Accumulated points for milestone rewards include only points earned from shopping and registration. Points from manual compensation are not included.
How to Earn
For V-PLUS members, get 30 bonus points after reaching 200 points, 100 bonus points after reaching 500 points, and 350 bonus points after reaching 1,000 points. For non-members, get 15 bonus points after reaching 200 points, 80 bonus points after reaching 500 points, and 200 bonus points after reaching 1,000 points.
Usage Period
Points are valid from the date they are earned until December 31 of the following year.
Definition
Points earned from activities organized by VIVAIA official.
How to Earn
The specific distribution time and method will be clearly stated in the event details.
Usage Period
The specific usage period will be clearly stated in the event details.
1.1 V-Points are valid from the payment date until December 31 of the following year.
1.2 Activity points are subject to the specific distribution time and method as stated by VIVAIA's official activities.
2.1 V-Points distribution: Points will be distributed as indicated on the completed payment page.
2.2 V-Points deductions: Based on the U.S. dollar, the ratio of distributed points to deducted points is 30:1. For example, every 30 points can deduct 1 dollar; deductions cannot be made with fewer than 30 points. For deductions in other currencies, please refer to rule 6.2.
2.3 You can choose whether to use V-Points. The deduction will automatically use the maximum available points for the current order, with the order amount reduced to as low as 1 USD.
2.4 V-Points can be combined with all other discounts. Any special circumstances will be explained on the page. Points can only be used while logged in. Points can accumulate, and users can check their point details via their VIVAIA account.
2.5 With prior agreement between you and our customer service team, and with your consent, VIVAIA may deduct points that have already been credited to your account. The specific reasons will depend on the particular situation.
3.1 There are four statuses for V-Points:
3.1.1 Pending: Points that are not available for use from orders that have not been confirmed as received.
3.1.2 Available: Points that can be used to offset the order amount; the maximum available points for the current order will be calculated at checkout. (If you initiate an order but do not complete the payment, and then proceed to pay for a second order, your available points may temporarily decrease.)
3.1.3 Used: Points that you have already used for deductions.
3.1.4 Expired: Points that are automatically deleted upon expiration.
4.1 V-Points that have been used cannot be refunded. Points used from completed payments cannot be returned, and once points are used, they cannot be refunded even if the order is canceled.
4.2 Points from incomplete payments will be automatically returned.
6.1 Based on the U.S. dollar, 30 V-points can offset an amount of 1 dollar.
6.2 The amount that can be deducted in other currencies will be calculated based on the exchange rate, as displayed on the page.
7.1 V-Points are calculated based on the actual payment amount of the physical products in the order; subsequent order items after checkout do not count towards points.
7.2 The order amount after points deduction must be at least 1 dollar. To protect your rights, VIVAIA has set up a points alert system. If your accumulation or consumption of points reaches an abnormal value (≥100,000) or if other anomalies occur, VIVAIA may temporarily freeze your points. You can communicate with customer service to confirm the situation.
7.3 You should understand that VIVAIA may supplement the points policy without harming your rights. If you have any questions about the points policy, feel free to contact customer service for clarification.
