V-Points eGift Terms and Conditions

A V-Points eGift (an “eGift”) is a digital gift that can be redeemed for V-Points. When an eGift is redeemed, its full value will be converted into V-Points and credited to the recipient’s VIVAIA account. The conversion rate is fixed at 30 V-Points per US$1 of eGift value. For example, a US$100 eGift can be redeemed for 3,000 V-Points.

Coupons, minimum-spend promotions, V-PLUS member discounts, payment-method discounts, and V-Points may not be applied to eGift purchases. eGift purchases do not earn V-Points.

An eGift may be purchased only through vivaia.com. V-Points obtained through redemption of an eGift may be used only for eligible online purchases made through vivaia.com. They cannot be purchased, redeemed, or used at any physical retail store or through any other website, application, third-party platform, or marketplace.

Available eGift designs, denominations, purchase quantities, per-order limits, account limits, payment-method limits, geographic availability, and any other applicable purchase restrictions will be displayed on vivaia.com before the purchase is completed.

The information and restrictions displayed on the applicable product page or at checkout at the time of purchase form part of these Terms and Conditions. VIVAIA may reject, cancel, or adjust an order that exceeds an applicable limit or does not satisfy the requirements displayed at the time of purchase. Any material change will apply only to purchases made after the change takes effect and will not retroactively reduce the value of an eGift already purchased.

eGift values are based on US dollars. If you purchase an eGift using another currency, the amount payable in your local currency will be calculated using the exchange rate applied by VIVAIA’s system at the time of purchase. Exchange rates may change from time to time.

The applicable local-currency purchase price, the exchange rate used, and the total amount payable will be displayed before the purchaser submits the order. No additional currency-conversion fee will be charged by VIVAIA unless clearly disclosed before purchase.

After your purchase is completed, the unique redemption code associated with each eGift purchased will be sent to the email address provided for delivery.

If the email containing the redemption code is not received, common reasons may include:

* The email address provided was incorrect.

* The email was delivered to a junk or spam folder.

* A firewall or email provider blocked the message.

* The recipient’s mailbox has reached its storage limit.

Please check for these issues first. If you still cannot locate the email, contact us at support@vivaia.com and provide your order information so that we can assist you.

If the purchaser entered an incorrect delivery email address, the purchaser should contact VIVAIA promptly. If the eGift has not been redeemed, VIVAIA may, after reasonable verification, cancel the original code and resend or reissue the eGift to the corrected email address.

Only registered users who are signed in to their VIVAIA accounts may redeem an eGift. If the recipient does not already have a VIVAIA account, they will be required to create an account and sign in before entering the redemption code.

Each redemption code may be redeemed only once, and each eGift must be redeemed in full at one time. Partial redemption is not permitted. Upon redemption, the full value will be converted into V-Points and credited to the account used for redemption. Once credited, the V-Points cannot be transferred to another account.

V-Points may be used only toward eligible online purchases made through vivaia.com. The products, services, order types, countries or regions, currencies, minimum or maximum redemption amounts, combination rules, exclusions, and other conditions applicable to the use of V-Points will be displayed on vivaia.com, including on the relevant product page, V-Points page, cart, or checkout page, as applicable.

At checkout, every 30 V-Points provides US$1 in redemption value. For orders placed in another currency, the corresponding redemption value will be calculated using the exchange rate applied by VIVAIA’s system at checkout. The applicable redemption amount will be displayed before the order is submitted.

If the available V-Points are insufficient to cover the full eligible purchase amount, the available V-Points will be applied first, and the remaining balance must be paid using another available payment method.

When V-Points are used, they will be deducted in chronological order based on the date and time on which they were credited to the customer’s VIVAIA account, with the earliest-acquired V-Points being deducted first. This deduction order applies regardless of whether the V-Points were obtained through an eGift, awarded or granted by VIVAIA, or obtained through any other permitted method. Where applicable law requires a different deduction or allocation method, VIVAIA will apply the method required by that law.

V-Points credited through eGift redemption do not expire. Other V-Points may be subject to the validity period and conditions disclosed when those V-Points are issued.

V-Points have no cash value and cannot be exchanged, transferred, or redeemed for cash, except to the extent that cash redemption, cash-out, reimbursement, or another form of payment is required by applicable law.

Except as otherwise required by applicable law, eGift purchases are final and cannot be canceled, returned, exchanged, or refunded after purchase.

If applicable law gives the purchaser a right to cancel or withdraw from an eGift purchase, including any applicable cooling-off or withdrawal right for an online purchase, the purchaser may exercise that right within the legally prescribed period and in accordance with the applicable legal requirements. VIVAIA may deactivate the relevant redemption code, cancel any unredeemed eGift, reverse any V-Points credited through that eGift, and take other reasonable steps necessary to process the cancellation or withdrawal.

If the eGift has been redeemed or the corresponding V-Points have been used, any cancellation, withdrawal, or refund will be handled in accordance with applicable law. Where permitted by law, VIVAIA may deduct or recover the value already redeemed or used before issuing a refund.

If an eligible product order was paid in whole or in part using V-Points, any approved refund attributable to the V-Points portion will ordinarily be credited back to the customer’s VIVAIA account as V-Points. The refunded V-Points will retain the characteristics applicable to the V-Points originally used, including any applicable expiration terms, unless otherwise stated or required by applicable law.

Any portion paid using another payment method will be refunded in accordance with VIVAIA’s applicable Return and Refund Policy. Where applicable law requires a refund to be made in cash, to the original payment method, or by another specified method, VIVAIA will process the refund using the method required by that law.

Please treat each eGift and redemption code like cash and keep it secure. Do not share a redemption code with any person other than the intended recipient. The purchaser and recipient are responsible for maintaining the security of their email accounts, VIVAIA accounts, passwords, devices, eGifts, and redemption codes.

If an eGift or redemption code is lost, stolen, compromised, disclosed without authorization, or used without authorization, please contact us promptly at support@vivaia.com and provide the relevant order information and any information reasonably requested to verify the purchase or claim.

After receiving notice, VIVAIA may temporarily suspend or deactivate an unredeemed code, restrict the relevant account, preserve transaction records, and conduct a reasonable investigation. If the remaining value can be verified and has not already been redeemed or used, VIVAIA may, where reasonably practicable, cancel the affected code and issue a replacement code or restore the verified remaining value.

Except as required by applicable law, VIVAIA is not responsible for value that was redeemed or used before VIVAIA received sufficient notice and had a reasonable opportunity to act, where the loss resulted from the purchaser’s or recipient’s disclosure, failure to safeguard the code or account, or other act or omission.

Nothing in this Section excludes or limits VIVAIA’s responsibility for its own fraud, willful misconduct, gross negligence, failure to maintain legally required security measures, or any liability that cannot lawfully be excluded or limited.

VIVAIA may delay issuance or delivery, suspend or deactivate an eGift or redemption code, restrict an account, deny or reverse a redemption, withhold or reverse V-Points, or reject, suspend, or cancel a related order where VIVAIA reasonably believes that:

* the eGift or V-Points were obtained, purchased, redeemed, or used through fraud, theft, unauthorized activity, deception, or another unlawful means;

* the payment used to purchase the eGift was declined, reversed, charged back, disputed, or otherwise not successfully received;

* the eGift program, V-Points program, purchase limits, promotional rules, or another VIVAIA policy has been abused, circumvented, or materially violated;

* an eGift, redemption code, account credit, or V-Points balance was issued or calculated in error; or

* action is necessary to comply with applicable law, a court order, a regulatory request, or a payment-service requirement.

VIVAIA may request additional information or verification reasonably necessary to review the transaction, establish ownership, confirm authorization, or prevent fraud. Where reasonably practicable and legally permitted, VIVAIA will provide notice of a restriction or reversal and an opportunity for the affected customer to provide relevant information.

Any suspension, reversal, cancellation, or recovery will be limited to the affected eGift, V-Points, transaction, order, or reasonably related account activity. VIVAIA will not reverse value validly acquired by a customer acting in good faith except where permitted or required by applicable law.

If V-Points obtained through an affected eGift have already been used, VIVAIA may, to the extent permitted by applicable law, cancel the related order, deduct the affected V-Points or equivalent value from the relevant account, offset the amount against a refund otherwise due, or seek recovery of the improperly obtained or used amount.

Nothing in this Section limits any statutory rights of a purchaser or recipient, including rights relating to unauthorized payments, billing errors, chargebacks, refunds, or fraud claims.

These Terms and Conditions apply only to the extent permitted by applicable law. Nothing in these Terms and Conditions excludes, restricts, waives, or limits any consumer right, remedy, protection, or entitlement that cannot lawfully be excluded, restricted, waived, or limited.

If the laws applicable to a purchaser, recipient, or user require VIVAIA to provide any cash redemption, cash-out, refund, cancellation right, withdrawal right, cooling-off period, replacement, reimbursement, disclosure, expiration protection, fee restriction, unclaimed-property treatment, or other right or remedy in connection with an eGift or V-Points, VIVAIA will provide that right or remedy to the extent and in the manner required by such laws.

Any legally required cash-out or refund may be subject to reasonable identity, account-ownership, purchase, residency, transaction, and balance verification, provided that such verification does not unlawfully restrict or delay the exercise of a statutory right. Unless applicable law requires otherwise, VIVAIA may issue a legally required refund or cash payment to the original purchaser, the verified holder of the relevant account, or through the original payment method.

If any provision of these Terms and Conditions conflicts with applicable mandatory law, the mandatory law will prevail, and the affected provision will be interpreted or limited only to the minimum extent necessary to comply with that law. The remaining provisions will continue in effect.

The purchase, redemption, and use of eGifts are also subject to VIVAIA’s Terms of Service, Privacy Policy, Return and Refund Policy, and applicable V-Points program rules. If there is a conflict regarding the specific purchase, redemption, or use of an eGift, these V-Points eGift Terms and Conditions will control, except to the extent otherwise required by applicable law.

If you have any questions about your eGift, please contact us at support@vivaia.com.