Black Friday and Cyber Monday Terms & Conditions

SITEWIDE discount

1. Discount Details
Buy 2 pairs – Get 20% OFF

Buy 3 pairs – Get 25% OFF

Buy 4 or more pairs – Get 30% OFF

To enjoy the discount, please enter the designated coupon code at checkout. The discount will be applied automatically once the correct code is used.

2. Eligibility
Offer applies sitewide to all shoes, unless otherwise stated. Discount applies per order, not per item. Coupon codes must be entered before completing the payment; discounts cannot be applied retroactively to past orders.

3. Exclusions
This promotion cannot be combined with other coupons and V-PLUS membership discounts.

4. Returns & Exchanges
If items purchased under this promotion are returned, the refund will be recalculated based on the final quantity and discount tier that remains after the return. Standard return policy applies unless otherwise specified.

5. Additional Terms
Offer valid only during the Black Friday Sale period and while supplies last. VIVAIA reserves the right to modify, suspend, or cancel the promotion at any time without prior notice.

Modifications or cancellations will not affect orders that have already been placed and confirmed.

VIVAIA reserves the right to make the final determination in the event of any ambiguity or dispute regarding these terms, and will do so in good faith and in accordance with applicable law.

Free Mini Zahara Bag

1. Promotion Overview
During VIVAIA’s Black Friday Sale, customers can receive a free gift with eligible purchases made on vivaia.com within the promotion period. This offer is available while supplies last.

2. Eligibility
The offer applies only to orders that meet the required spending amount or include eligible products as stated on the campaign page. Gift availability and qualification criteria may vary depending on the promotion details displayed on vivaia.com. Each order can receive one free gift only, regardless of the number of items purchased.

3. How It Works
The free gift will be automatically added to the cart once all conditions are met. If the gift does not appear in your cart, please verify that your order meets the promotion requirements before checkout.

Gifts cannot be exchanged, refunded, or redeemed for cash or credit.

Gifts are available only while supplies last and may vary by region or order timing. VIVAIA reserves the right to modify, replace, or cancel the promotion at any time without prior notice.

Modifications or cancellations will not affect orders that have already been placed and confirmed.

VIVAIA reserves the right to make the final determination in the event of any ambiguity or dispute regarding these terms, and will do so in good faith and in accordance with applicable law.

Double V-Points

1. Promotion Overview
During VIVAIA’s Black Friday event, members can earn double V-Points on eligible purchases made on vivaia.com within the promotion period. This offer is available for a limited time only and applies to selected styles only.

2. Eligibility
The offer is valid exclusively for registered VIVAIA members who are logged into their accounts when placing an order.

Only purchases made directly on vivaia.com are eligible for Double V-Points. Orders placed before or after the promotion period will not qualify.

3. How It Works
Eligible purchases will automatically earn 2x the standard V-Points based on the product’s purchase value.

4. Additional Terms
V-Points have no cash value and cannot be transferred, exchanged, or combined across accounts.

VIVAIA reserves the right to modify, suspend, or cancel this promotion at any time without prior notice.

In the event of any dispute, VIVAIA reserves the right of final interpretation.

Modifications or cancellations will not affect orders that have already been placed and confirmed. VIVAIA reserves the right to make the final determination in the event of any ambiguity or dispute regarding these terms, and will do so in good faith and in accordance with applicable law.

Clearance Sale

1. Eligibility
The offer applies only to selected styles displayed in the "Sale" collection. Discounts are valid exclusively on vivaia.com and cannot be applied to previous purchases.

Discounts are based on the manufacturer’s suggested retail price (MSRP) or the price at which the item was recently offered on vivaia.com. Quantities are limited and available while supplies last.

2. Discount Details
Discount percentages vary by product and are automatically applied at checkout. This discount can be combined with other coupons and V-Points.

3. Returns & Exchanges
Items purchased during the Flash Sale follow VIVAIA’s standard return policy, unless otherwise stated on the product page.

If an item is returned, the refund will reflect the discounted purchase price, not the original price.

4. Additional Terms
The offer is non-transferable and has no cash value.

VIVAIA reserves the right to modify or cancel the promotion at any time without prior notice.

In case of disputes, VIVAIA reserves the final right of interpretation. Modifications or cancellations will not affect orders that have already been placed and confirmed.

VIVAIA reserves the right to make the final determination in the event of any ambiguity or dispute regarding these terms, and will do so in good faith and in accordance with applicable law.

Final Sale

1. Eligibility
The offer applies only to selected styles displayed in the "Final Sale" collection.

Discounts are based on the manufacturer’s suggested retail price (MSRP) or the price at which the item was recently offered on vivaia.com.

Quantities are limited and available while supplies last.

2. Discount Details
Discount percentages vary by product and are automatically applied at checkout. This discount can be combined with other coupons and V-Points.

3. Returns & Exchanges
All Final Sale items are non-returnable and non-exchangeable. No price adjustments or refunds will be provided for Final Sale products. Please carefully review product details, sizes, and colors before completing your purchase.

4. Additional Terms
The offer is non-transferable and has no cash value.

VIVAIA reserves the right to modify or cancel the promotion at any time without prior notice.

Modifications or cancellations will not affect orders that have already been placed and confirmed.

VIVAIA reserves the right to make the final determination in the event of any ambiguity or dispute regarding these terms, and will do so in good faith and in accordance with applicable law.

Coupon

1. Coupon Validity
Each coupon is valid only within the specified date range. Expired coupons will not be accepted.

2. Eligible Products
Coupons can only be applied to eligible items as stated in the promotion. Exclusions may apply to certain collections, limited-edition styles, or sale items.

3. Non-Transferable
Coupons are non-transferable and cannot be exchanged for cash or store credit.

4. Minimum Purchase Requirement
Some coupons may require a minimum purchase amount before taxes and shipping to qualify for the discount.

5. Combination Rules
a. Only one coupon can be used per order.

b. Coupons can be combined with product discounts and V-Points.

c. Coupons cannot be combined with V-PLUS Membership discounts.

6. Order Adjustments
If items purchased with a coupon are returned or canceled, the value of the coupon will not be refunded or reinstated.

7. Modification Rights
VIVAIA reserves the right to modify or cancel any coupon at any time without prior notice.

Modifications or cancellations will not affect orders that have already been placed and confirmed.

VIVAIA reserves the right to make the final determination in the event of any ambiguity or dispute regarding these terms, and will do so in good faith and in accordance with applicable law.

V-PLUS

Please browse this link: https://www.vivaia.com/article/V-Plus-rules

V-Points

Please browse this link: https://www.vivaia.com/article/vpoint

Square Off & Win!

Please click the "Rules" button in the game to learn more about the terms & conditions of "Square Off & Win!".

Together in Every Step

"Together in Every Step" is a VIVAIA yearly report that customers can generate for themselves. Users can receive a coupon by viewing their "Together in Every Step" report page. Because the page will display content related to the user's personal data, users are required to grant VIVAIA access to and use of their personal data to create related content.

30-Day Price Protection Policy

At VIVAIA, we hope you can shop with confidence during our Black Friday event. That’s why we’re offering a 30-Day Price Protection Policy for eligible purchases made on our official website.

1. Eligibility
This policy applies to orders placed during the Black Friday promotion period on VIVAIA’s official website.

Only full-priced or discounted items purchased directly from vivaia.com are eligible.

Items purchased with coupons, V-Points, gift cards, or special bundle discounts may not qualify.

2. How It Works
If the price of an item you purchased drops within 30 days after your order date, you can request a price adjustment for the difference.

3. How to Request
Please contact our customer service team within 30 days of your purchase.

Provide your order number and details of the price difference (product name, current price, etc.).

Once verified, the price difference will be refunded to your original payment method or issued as store credit, depending on your preference.

4. Exclusions
Final Sale items and products marked as “non-returnable” are not eligible for price protection.

Price adjustments are based only on the official sale prices listed on vivaia.com. Prices on third-party sites or unauthorized retailers are not covered.

Each item is eligible for one price adjustment only.

5. Right to Modify
VIVAIA reserves the right to modify, suspend, or terminate this policy at any time without prior notice.

Modifications or cancellations will not affect orders that have already been placed and confirmed.

VIVAIA reserves the right to make the final determination in the event of any ambiguity or dispute regarding these terms, and will do so in good faith and in accordance with applicable law.