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VIVAIA | Women's Sustainable, Washable Shoes and Clothing
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Shipping

Shipping & Delivery

Want to check your order status? Tracking information and order details were sent to your email. If you have any questions, feel free to contact us at support@vivaia.com

Shipping Time

The following section outlines the estimated shipping time for your order. Please note that the delivery timeline may be adjusted during checkout.
North America
Location
Standard Shipping Time
Expedited Shipping Time
The United States
7-12 Days
Canada
7-12 Days
Mexico
7-17 Days
Estimated delivery of 2-5 business days

(Expedited shipping is available for $29.99)
South America
Location
Standard Shipping Time
Expedited Shipping Time
Colombia
7-15 Days
Estimated delivery of 2-9 business days

(Expedited shipping is available for $29.99)
Brazil
15-25 Days
Chile
19-21 Days
Expedited shipping is currently unavailable.
Europe
Location
Standard Shipping Time
Expedited Shipping Time
Austria
10-15 Days
Expedited shipping is currently unavailable.
Belgium
8-13 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Bulgaria
10-15 Days
Expedited shipping is currently unavailable.
Croatia
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Czech Republic
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Denmark
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Estonia
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Finland
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
France
8-13 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Germany
8-13 Days
Estimated delivery of 5-7 business days

(Expedited shipping is available for $29.99)
Greece
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Hungary
10-15 Days
Expedited shipping is currently unavailable.
Ireland
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Italy
8-13 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Latvia
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Republic of Lithuania
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Luxembourg
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Malta
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Netherlands
8-13 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Norway
7-12 Days
Estimated delivery of 2-4 business days

(Expedited shipping is available for $29.99)
Poland
8-13 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Portugal
10-15 Days
Expedited shipping is currently unavailable.
Romania
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Slovakia
10-15 Days
Expedited shipping is currently unavailable.
Slovenia
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Spain
8-13 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Sweden
10-15 Days
Estimated delivery of 5-9 business days

(Expedited shipping is available for $29.99)
Switzerland
7-12 Days
Estimated delivery of 2-4 business days

(Expedited shipping is available for $29.99)
The United Kingdom
4-10 Days
Expedited shipping is currently unavailable.
Asia
Location
Standard Shipping Time
Expedited Shipping Time
Bahrain
7-17 Days
Cambodia
7-17 Days
Mainland China
1-3 Days
Hong Kong, China
1-3 Days
Macau, China
1-3 Days
Taiwan, China
7-17 Days
Indonesia
7-12 Days
Israel
7-12 Days
Japan
4-10 Days
Jordan
7-17 Days
Kazakhstan
7-15 Days
Kuwait
7-12 Days
Malaysia
5-10 Days
Oman
7-12 Days
Philippines
4-10 Days
Qatar
7-12 Days
Saudi Arabia
5-10 Days
Singapore
4-10 Days
Thailand
4-10 Days
Turkey
7-12 Days
United Arab Emirates
4-10 Days
Vietnam
7-12 Days
Estimated delivery of 2-4 business days

(Expedited shipping is available for $29.99)

excluding: Bahrain, Oman, Russia, Indonesia,

mainland China, Hong Kong, and Macau.
Oceania
Location
Standard Shipping Time
Expedited Shipping Time
Australia
5-10 Days
New Zealand
7-12 Days
Estimated delivery of 2-4 business days

(Expedited shipping is available for $29.99)
Africa
Location
Standard Shipping Time
Expedited Shipping Time
South Africa
7-15 Days
Estimated delivery of 2-4 business days

(Expedited shipping is available for $29.99)
Attention:
  • -For items that are currently in stock, please keep in mind that warehouse processing may take 1-3 days, which may impact delivery times.
  • -The Extended Returns service costs $1.99 and allows you to extend your return period to 60 days; final charges may vary with tax and are shown at checkout.

Customs Duties

  • -Customs duties, import taxes, and related fees may vary depending on the destination country or region.
  • -For some destinations, applicable duties and taxes are included in the product price or covered by VIVAIA.
  • -For other destinations, duties and taxes may be charged at checkout or collected by customs/carriers in accordance with local regulations. Any such charges will be clearly displayed during checkout whenever applicable.

Restrictions

Our carriers cannot guarantee safe delivery to certain addresses, please be sure to provide your address and specific details such as street/building number, name, phone number, email, etc.
Shipping Limitations
  • -Please use caution when providing a PO BOX/APO/FPO/DPO address, as it may result in lost packages and unexpected delays in shipping.
  • -For specific regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, and similar islands and territories, delivery times may be extended. If you want to receive your items faster, please contact customer service to inquire about expedited shipping options, which may require additional shipping costs.
Attention
  • -Please note that expedited shipping does not support delivery to a PO BOX/APO/FPO/DPO address. Shipping times may be slower for remote locations and additional fees may apply.
  • -Depending on local postal delivery conditions, you may need to collect your package from your local post office.
Failed Delivery
  • -The company is not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information, such as order address/contact number/recipient name.
  • -If you find that your order information is incorrect, please contact support@vivaia.com as soon as possible before shipment to provide your order number and correct information.

Additional Information

  • -Unforeseen delays or slight delays in providing tracking details may occur, we appreciate your patience and understanding. Ensuring your order is delivered as soon as possible is our top priority.
  • -Shipping times do not include order processing. Please check the Order Details page for more information on your order.
  • -During peak shopping seasons, unexpected delays may occur during shipping. Thank you for your understanding.