VIVAIA | Women's Sustainable, Washable Shoes and Clothing
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VIVAIA | Women's Sustainable, Washable Shoes and Clothing

Shipping

Shipping & Delivery

Want to check your order status? Tracking information and order details were sent to your email. If you have any questions, feel free to contact us at support@vivaia.com

Shipping Time

The following section outlines the estimated shipping time for your order. Please note that the delivery timeline may be adjusted during checkout.
North America
Location
Standard Shipping Time
Expedited Shipping Time
The United States
7-12 Days
Canada
7-12 Days
Mexico
7-17 Days
Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days).
South America
Location
Standard Shipping Time
Expedited Shipping Time
Colombia
7-15 Days
Expedited shipping is available for $25.99 (Estimated delivery of 2-9 business days).
Brazil
15-25 Days
Chile
19-21 Days
Expedited shipping is currently unavailable.
Europe
Location
Standard Shipping Time
Expedited Shipping Time
Austria
7-12 Days
Belgium
5-10 Days
Bulgaria
7-12 Days
Croatia
7-12 Days
Czech Republic
7-12 Days
Denmark
7-12 Days
Estonia
7-12 Days
Finland
7-12 Days
France
5-8 Days
Germany
5-8 Days
Greece
7-12 Days
Hungary
7-12 Days
Ireland
7-12 Days
Italy
4-10 Days
Latvia
7-12 Days
Republic of Lithuania
7-12 Days
Luxembourg
7-12 Days
Malta
7-12 Days
Netherlands
4-10 Days
Norway
7-12 Days
Poland
4-10 Days
Portugal
7-12 Days
Romania
7-12 Days
Slovakia
7-12 Days
Slovenia
7-12 Days
Spain
5-10 Days
Sweden
7-12 Days
Switzerland
7-12 Days
The United Kingdom
4-10 Days
Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days), excluding: Bulgaria, Slovakia.
Asia
Location
Standard Shipping Time
Expedited Shipping Time
Bahrain
7-17 Days
Cambodia
7-17 Days
Mainland China
1-3 Days
Hong Kong, China
1-3 Days
Macau, China
1-3 Days
Taiwan, China
7-17 Days
Indonesia
7-12 Days
Israel
7-12 Days
Japan
4-10 Days
Jordan
7-17 Days
Kazakhstan
7-15 Days
Kuwait
7-12 Days
Malaysia
5-10 Days
Oman
7-12 Days
Philippines
4-10 Days
Qatar
7-12 Days
Saudi Arabia
5-10 Days
Singapore
4-10 Days
Thailand
4-10 Days
Turkey
7-12 Days
United Arab Emirates
4-10 Days
Vietnam
7-12 Days
Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days), excluding: Bahrain, Oman, Russia, Indonesia, mainland China, Hong Kong, and Macau.
Oceania
Location
Standard Shipping Time
Expedited Shipping Time
Australia
5-10 Days
New Zealand
7-12 Days
Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days).
Africa
Location
Standard Shipping Time
Expedited Shipping Time
South Africa
7-15 Days
Expedited shipping is available for $25.99 (Estimated delivery of 2-4 business days).
Attention:
  • -For items that are currently in stock, please keep in mind that warehouse processing may take 1-3 days, which may impact delivery times.
  • -The Extended Returns service costs $1.99 and allows you to extend your return period to 60 days; final charges may vary with tax and are shown at checkout.

Customs Duties

  • -Please note that shipments will be delivered without any duty or tax paid.
  • -As per local regulations, all import (customs) duties and/or taxes must be settled by the purchaser.
  • -Please note that taxes are more likely to apply to an order that has been shipped via expedited shipping.

Restrictions

Our carriers cannot guarantee safe delivery to certain addresses, please be sure to provide your address and specific details such as street/building number, name, phone number, email, etc.
Shipping Limitations
  • -Please use caution when providing a PO BOX/APO/FPO/DPO address, as it may result in lost packages and unexpected delays in shipping.
  • -For specific regions such as Hawaii, Alaska, Puerto Rico, American Samoa, Guam, the Northern Mariana Islands, the U.S. Virgin Islands, and similar islands and territories, delivery times may be extended. If you want to receive your items faster, please contact customer service to inquire about expedited shipping options, which may require additional shipping costs.
Attention
  • -Please note that expedited shipping does not support delivery to a PO BOX/APO/FPO/DPO address. Shipping times may be slower for remote locations and additional fees may apply.
  • -Depending on local postal delivery conditions, you may need to collect your package from your local post office.
Failed Delivery
  • -The company is not responsible for failed delivery due to customer negligence, including but not limited to incorrect delivery information, such as order address/contact number/recipient name.
  • -If you find that your order information is incorrect, please contact support@vivaia.com as soon as possible before shipment to provide your order number and correct information.

Additional Information

  • -Unforeseen delays or slight delays in providing tracking details may occur, we appreciate your patience and understanding. Ensuring your order is delivered as soon as possible is our top priority.
  • -Shipping times do not include order processing. Please check the Order Details page for more information on your order.
  • -During peak shopping seasons, unexpected delays may occur during shipping. Thank you for your understanding.